FAQs

• What is the return policy? Due to the nature of our made to order products, we do not accept returns or exchanges. All sales are final. 

• When will I receive my order and what are the shipping options? After our 5-7 business day production time, please allow 3-5 days for standard shipping.

• What do I do if I received a defective order? Please contact us and we would be happy to assist you. You can reach us at Pnwpawsllc@gmail.com.

• How do I make changes to an order I’ve already placed? Contact our team within 48 hours to request any chances to an order. After 48 hours, we no longer accept changes and sales are final. 

• Where are you located? We proudly make our products within the USA in Portland, Oregon. 

• How do I make sure I order the right size? Refer to our size chart and how to exactly measure your pet's neck size for collars.